TECH SUPPORT

We at Buybillion serve our customers with the FIFO(First In first Out) method, Our team resolves their issues with a ticketing system, in which the customer can post issues or complaints on the web-panel in the form of tickets. Depending on the priority of each ticket, we will resolve the issue immediately and keep the customer updated about the progress made.

Customers can get immediate tech support from the staff at BuyBillion through the company's ticketing service. A person merely has to submit a ticket with the details of the problem faced, along with contact details. The customer-care staff at Buybillion will contact the person immediately, with an apt solution.

Buybillion provides support in a swift manner, to address any technical concerns of its clients. The firm excels in providing timely support for issues such as Web Panel support , Virtualization, service optimization, mail server, and back-up. The different categories and our contribution to them are listed below:

  • Web Panel Support

    We provide tech support for the control panel that helps user manage their hosted services.Our support services for the web panel include

    • DNS configuration
    • OS Installation
    • Software Installation & Configuration setup
    • Updating & Upgrading Packages
    • Troubleshoot & Fine-tuning
  • Virtualization Support

    Buybillion assists you to move your file-load to a virtual space. Thus your servers can be accessed and expanded, as per your needs.

    • Migrate your servers to Vmware or Citrix Xen
    • Installation & Configuration Setup
    • VM Instance Creation
    • Balancing your servers in the VM pool
    • Expanding or Synchronizing your server
  • Trouble Shooting & Fine Tuning

    Any concerns on your Linux systems,website or host,are immediately looked into, and proper support provided.

    • Installation & Configuring different levels of RAID
    • Configuring & extending / reducing LVM
    • Troubleshooting various Linux issues
  • Server Optimization Support

    Your server is optimized to improve its overall speed and performance.We do so by working on

    • Apache
    • Nginx
    • Varnish
    • MySQL / MariaDB
    • MongoDB
  • Mail Server support

    We provide mail server for your own domain.Support is next provided by Buybillion in mail cleaners, for spam filtering and relaying your mails via relay servers.This is done for the below mentioned mail servers.

    • Zimbra
    • Postfix
    • Sendmail
    • Qmail
  • Backup & Monitoring Support

    A Backup of all files could be considered the backbone of all sizes of organizations.Knowing its importance,We monitor the servers of our customers each moment,and send alerts if there are any issues.In addition,log statistics are collected

    • Zabbix
    • NagiOS
    • NAS
    • Snapshot Backup
    • Bacula

TECH SUPPORT PLAN

Plan Features Basic Medium Advanced
24/7 Helpdesk Support On Request
24/7 Server Monitoring On Request
24/7 Live Chat Support On Request
Average Response Time 1 hr 30 mins 15 mins
Average Resolution Time 1 Day 8 hours 4 hours
Emergency Phone Support On Request On Request
Server Administration Levels (L1,L2 & L3) L1 & L2 L2 & L3 L4
Consultancy Services
Monthly Server Request
Server Hardening
Number Of Tickets / Month 2 5 10
Server Consultation
New Server Setup
Control Panel Administration
Server Migration
Server Optimization
Pro-Guard Server Security
Server Patches & Updates
Name server & DNS Management
Performance Tuning
Server Log Analysis
Pre-Sales Live Chat On Request On Request On Request
Sales / Billing Support On Request On Request On Request
Order Now Order Now Order Now
  • Chat With Us

    Have a question for our staff? we’re here available to help via Live Chat 24x7.

  • Call Us

    We’re here 24x7 to take your call at +91 422-434-2518.

  • Email Us

    You can email us at support@buybillion.com.